To become a VisitMexicoHotels.com Customer, simply click on the “My Profile” icon at the top right of the home page. Then click on the “Create an Account” link. You will be asked to provide some basic information and to create a Customer ID and password. You will use this Customer ID and password to gain access to your stored travel information.

Sign into the system and open your profile. Make the desired changes to your profile.

Sign into the system and open your profile. Click on the link that says “Update E-mail Settings” and follow the steps to change your e-mail address.

Type the name of your destination city in the Hotel Search section on the left-hand side of the page. You can also supply the dates of travel and number of travelers to get more specific results.

You can click on the “My Trips” icon at the top of the VisitMexicoHotels.com page. This will show you all of the trips you have planned as well as the status of each one.

To make a reservation by telephone, call the free VisitMexicoHotels.com Reservation line:

By Phone:

From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300

By Email:

After you have made your reservation, you should receive a confirmation e-mail. If you do not receive a confirmation e-mail or no longer have the e-mail, you can click on the “My Trips” icon at the top of the VisitMexicoHotels.com page. This will show you all of the trips you have planned as well as the status of the trip.

When viewing the list of hotels, click on the “More Information” link to obtain more specific information on the hotel, including specific room amenities and photos of the hotel and grounds.

If you need to cancel your hotel, car rental, or activity reservation, click on the “My Trips” icon at the top of the VisitMexicoHotels.com page. Choose the reservation you need to cancel. All changes and cancellations are subject to the policies of the travel provider. For example, a Hotel may have a penalty of collecting one night's stay if the reservation is not cancelled by a certain time. Be sure to read the travel provider's policy before completing your change or cancellation.

Yes, you can make the reservation by calling the VisitMexicoHotels.com Reservation line:

By Phone:

From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300

By Email:

At VisitMexicoHotels.com, your privacy is a top priority. We have gone to great lengths to ensure the security of your personal information and value your trust. Your Personally Identifiable Information or PII (i.e., name, address, telephone, etc.) will only be collected with your permission. We do not sell or rent your information to third parties.

Yes. We want you to feel comfortable and confident that your online transactions via VisitMexicoHotels.com websites will be processed and stored safely and securely. With that in mind, VisitMexicoHotels.com employs the latest technologies to ensure the safety of your personal information. All website transactions involving personal information use 128-bit Secure Sockets Layer (SSL) technology provided by VeriSign. All information encrypted with SSL remains secure from the time you enter it into your browser until it is safely received by our servers, which are located in a state-of-the-art secure datacenter facility, accessible only to authorized personnel, and protected by professionally managed firewalls. To verify that you are operating in a secure environment, look for the letters https:// in your address bar or look for a closed lock or key symbol at the bottom of your browser window.

Yes. All website transactions involving personal information use 128-bit Secure Sockets Layer (SSL) technology provided by VeriSign. All information encrypted with SSL remains secure from the time you enter it into your browser until it is safely received by our servers, which are located in a state-of-the-art secure datacenter facility, accessible only to authorized personnel, and protected by professionally managed firewalls.

For any VisitMexicoHotels.com Customer Support issues, such as questions regarding the VisitMexicoHotels.com website, your travel itinerary, or any transactions you have conducted with VisitMexicoHotels.com, please call the Customer Support team:

By Phone:

From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300

By Email:

After you have made your reservation, you should receive a confirmation e-mail. If you do not receive a confirmation e-mail or no longer have the e-mail, you can click on the “My Trips” icon at the top of the VisitMexicoHotels.com page. This will show you all of the trips you have planned as well as the status of each one.

If you cannot find record of your reservation, you may contact VisitMexicoHotels.com Customer Support:

By Phone:

From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300

By Email:

If you are unsure that your reservation has been submitted, log back onto the VisitMexicoHotels.com site and click on the “My Trips” icon at the top of the page. This will show you all of the trips you have planned as well as the status of each one. If the reservation does not appear, you will need to make the reservation again. If you are still unsure about the status of your reservation, you may contact VisitMexicoHotels.com Customer Care:

By Phone:

From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300

By Email: