Reservation Policies

In addition to the policies of each individual hotel and travel supplier, VisitMexicoHotels.com has the following reservation policies:

Pricing and Payment

All hotels and travel suppliers available through VisitMexicoHotels.com have total control over pricing. The hotel or travel supplier is responsible for all refunds or credits which may be due. VisitMexicoHotels.com will assist in this process if necessary.

Cancellations

If you need to cancel your Hotel, Car, Air or Activity reservation, click on the “My Trips” icon at the top of the VisitMexicoHotels.com page. Choose the reservation you need to cancel. All changes and cancellations are subject to the policies of the travel provider. For example, a Hotel may have a penalty of collecting one night's stay if the reservation is not cancelled by a certain time. Be sure to read the travel provider's policy before completing your change or cancellation.

If you encounter any problems with a reservation, please call VisitMexicoHotels.com Customer Support immediately.

By Phone:

From the United States and Canada : 1-800-485-4959
From Mexico : 01-800-590-4887
From Other Countries: 1-559-431-7300

By Email:

Email: custsrvc@VisitMexicoHotels.com
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico : 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)